Effective Date: [July 2025]

1. Introduction

At Outdoor Living HQ (“we”, “our”, or “us”), your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. What is Personal Information?

Personal information refers to any information or opinion that identifies, or can reasonably identify, an individual. This may include your name, address, phone number, email address, and transaction history.

3. Information We Collect

We may collect the following types of personal information:

  • Full name and contact details (address, email, phone number)

  • Order and transaction details

  • Delivery and billing information

  • Website usage data (such as IP address and browser type)

  • Marketing preferences

4. How We Collect Personal Information

We collect personal information in several ways, including:

  • When you contact us, place an order, or submit an enquiry

  • When you subscribe to our newsletters or marketing updates

  • Automatically through your interaction with our website (e.g. cookies, analytics tools)

  • From third-party service providers such as payment gateways and delivery companies

5. Why We Collect Personal Information

We collect your personal information for the following purposes:

  • To fulfil and deliver your orders

  • To provide customer support and respond to enquiries

  • To process payments and manage transactions

  • To improve our website, products, and customer experience

  • To send promotional materials if you have opted in

6. Disclosure of Personal Information

We may share your personal information with:

  • Third-party service providers such as couriers, payment processors, IT support, and website hosting services

  • Legal or regulatory authorities if required by law

  • Our business partners or contractors for operational purposes

We ensure that all third parties we engage handle your information securely and in accordance with this Privacy Policy.

7. Cookies and Website Analytics

Our website uses cookies and other tracking technologies to enhance your browsing experience. Cookies help us:

  • Recognise repeat visitors

  • Understand how users interact with our site

  • Improve website functionality and content

You can disable cookies through your browser settings, although some features may not function as intended.

8. Data Security and Storage

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. This includes physical, electronic, and managerial safeguards. Personal data is retained only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.

9. Access and Correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate or outdated. To do so, please contact us using the details provided below.

10. Overseas Disclosure

Some of your personal information may be disclosed to overseas service providers (e.g., cloud storage or marketing platforms). We ensure such providers are bound by privacy obligations equivalent to those required under Australian law.

11. Making a Complaint

If you believe we have breached your privacy or mishandled your personal information, you can submit a complaint to us. We will investigate and respond in a timely manner. If you are not satisfied with our response, you may refer the complaint to the relevant privacy authority.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on our website with an updated effective date. We encourage you to review this page periodically to stay informed about how we protect your personal information.

13. Contact Us

If you have any questions about this Privacy Policy, or if you wish to access or correct your personal information, please contact us: