Shipping

Outdoor Living HQ is committed to providing our customers with exceptional service and timely delivery of our products. To ensure a seamless shipping process, we have implemented the following shipping policy for all orders shipped within Australia.

Shipping Rates and Times:

The shipping rates for our products are determined based on the delivery location and product size. Shipping fees will be calculated on a one-by-one basis at checkout and will be based on the delivery address provided by the customer.

Estimated Approximate Delivery Fee(s)

Corten Firepits and Smokeless Firepits

Melbourne Metro: Free Shipping
Local Pickup: North Geelong Victoria 3214
VIC Regional: Quote Required
Outside VIC: Quote Required

All Furniture and Ethanol Firepits

Melbourne: WAS $250 – NOW FREE SHIPPING FOR MELBOURNE – LIMITED TIME ONLY
Sydney: $400
Brisbane: $550
Adelaide: $400
Perth: $850
Hobart: $850
Outside of capital cities: Please contact us.

Plants

Melbourne Metro: Free Shipping
VIC Regional: Quote Required
Outside VIC: Quote Required

Shipping costs provided are estimates and not the final fee. To receive accurate delivery fees, please fill out the quick enquiry form, allowing our sales staff to calculate the shipping fee based on your postal code and physical address.

The estimated delivery cost on the websites may change to ensure the full completion of your order before shipment. Any adjustments to your delivery fee will be made before the delivery can proceed and the order can be completed. You will be contacted before order completion.

We make every effort to process and ship orders within 1-2 business days. However, please note that some orders may take longer to process, especially during peak periods or for customized products.

Once an order has been shipped, customers will receive a confirmation email with a tracking number to track the delivery status of their order. The estimated delivery time will also be included in this email.

Delivery Method:

We work with reputable courier and shipping companies to ensure that our products are delivered safely and efficiently. For smaller items, we use Australia Post or other courier services. For larger items such as pergolas, we use specialized freight companies that can handle the weight and size of the products.

Delivery Instructions:

Customers are welcome to provide specific delivery instructions or requirements during checkout. We will do our best to accommodate these requests, but please note that we cannot guarantee that they will be possible in all cases.

Damaged or Lost Items:

In the rare event that an item is lost or damaged during shipping, we ask that customers contact us immediately. We will work with the shipping company to resolve the issue and ensure that the customer receives a replacement product as soon as possible.