At Outdoor Living HQ, we’re dedicated to providing top-notch pergolas and exceptional customer service. If you believe your product is faulty, defective, or doesn’t meet your needs, we’ll be happy to issue a refund.
Here’s how to request a refund:
- Contact us within 7 days of receiving your order: Send an email to info@outdoorlivinghq.com.au. Include your order number and details about the fault or defect.
- We’ll assess the issue and provide return instructions.
Please note:
- We only offer refunds for faulty, defective products, or products that aren’t fit for purpose.
- Returned items must be in their original condition (unused, undamaged, and in original packaging).
- Customers are responsible for return shipping costs, unless the product is defective or damaged upon arrival.
- We do not offer refunds for change of mind or incorrect product selection. It’s your responsibility to choose the right product before ordering.
Damaged or Defective Products:
If you receive a damaged or defective product, contact us immediately. We’ll arrange a free return and issue a refund or replacement, depending on your preference.
We reserve the right to refuse returns that don’t comply with our policy.
Questions? Contact us at info@outdoorlivinghq.com.au. We’re committed to exceptional service and look forward to assisting you!